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Customer Success Manager NCC Group

Customer Success Manager

Whilst offering a superb level of service and commitment, you will be responsible for the renewal, retention and overall experience of our international customer base, dealing exclusively with existing customers. With over 14,000 customers worldwide, and around £13 million worth of annual renewals, this is an integral part of our growth strategy.

Your responsibilities with include: 

You will be;

About NCC Group

NCC Group is a global expert in cyber security and risk mitigation, working with businesses to protect their brand, value and reputation against the ever-evolving threat landscape.

With our knowledge, experience and global footprint, we are best placed to help businesses identify, assess, mitigate & respond to the risks they face.

We are passionate about making the Internet safer and revolutionising the way in which organisations think about cyber security.

Headquartered in Manchester, UK, with over 35 offices across the world, NCC Group employs more than 2,000 people and is a trusted advisor to 15,000 clients worldwide.

If your skills and experience meet the needs of the role requirement, we will endeavour to respond to every application within 10 working days, however, if you haven’t heard back from us within this timeframe on this occasion your application has unfortunately been unsuccessful but please do continue to keep an eye on our career opportunities as there may be other more suitable roles. 

We may also store your CV on our database for any future vacancies. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and inclusion in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.