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Customer Operations Advisor (Part Time) Just Eat

Operations

We collaborate with all areas of the business to ensure our customers have the most effortless experience possible. This means looking after customer services, ensuring basic operations run with ease and making sure logistics are executed to perfection. The Operations team need to constantly support the continued growth and global scale of Just Eat. Our meals are usually delivered within 45 minutes and in most cases less than that. Managing that responsibility on a global scale is huge and it’s our responsibility to do just that.

The opportunity

The Customer Operations Team provides customer service to our customers, restaurant partners and delivery partners. The successful individual will be instrumental in delivering a world-class customer service. You will be responsible for engaging with both our customers, restaurant partners and delivery partners over the telephone, live chat and email. This role requires a real talent for customer service, a can-do attitude and a desire to make a difference.

We are looking for candidates who can work flexibly on a shift system which will include evenings, weekends and bank holidays. Our operating hours are 10:00 to 24:00 Monday to Sunday.

Key responsibilities

  • Provide a first class service to customers, restaurant partners, and delivery partners via multi channels for example phone, Live Chat, Emails and Social Media.

  • Resolve service issues by clarifying the customer's request; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  • Manage queries to first time resolution.

  • Proactively call Restaurant/Delivery Partners if there are any issues.

  • Ensure accurate recording and logging of all contacts.

  • Undertake any other reasonable duties & actively participate in projects which may be required/necessary as part of the role.

Required skills and experience
  • A track record of building solid customer relationships within a customer service environment with competing demands

  • The ability to work to agreed outcomes

  • Excellent listening and communication skills

  • The motivation to go above-and-beyond for our customers and partners

  • A resilient, can do approach

  • Can positively and professionally represent the Company at all times

  • Highly self-aware – able to make the most of his/her strengths but is mindful of development areas and shows a willingness to work on them

  • A self starter, hungry for success

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