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CRM Executive Just Eat


There’s more to marketing than running an advertising campaign and hoping it performs well. Building the greatest food community in the world requires a deep understanding of the people that make it up.

That’s why we like to say we’re as good a listener as we are a talker. By that we mean we communicate with our customers and restaurant partners in the same way. We stick to our brand values, and ensure each remain as excited about building the world’s greatest food community and discovering new flavours as we are.

Joining our Marketing department, one minute you could be working on a TV campaign and the next a Halloween discount offer push. It’s fast-paced, fun, creative and varied.

The opportunity

In Marketing we help our takeaway restaurant partners own the high street. We bring together a top-notch partner marketing function, innovative strategies, digital marketing wizards and a passionate consumer marketing team. The department produces award-winning creative work, and keeps Just Eat's 'no.1 takeaway ordering service' flag stuck firmly in the ground. The Marketing department is at the forefront of driving Just Eat’s ever-ambitious growth plans, so we’re always spinning more than a few plates. Our brand has become famous for its stand-out and entertaining advertising and for its passion for food.

The opportunity

Reporting into the Partner CRM Manager, you will help manage the output across our Partner communications channels, executing on our communications strategy and creating and managing partner-facing content:

  • Create and execute partner-facing communications to run across the Restaurant Partner marketing channels including e-mail, SMS, OTM, push messaging & Direct Mail.

  • Brief in the creation of and manage partner-facing content

  • Deliver reporting and analysis on campaigns developing a rigorous test and optimisation schedule across all communication touch points

  • Support the Partner Community and CRM Manager in the planning and execution of the Partner Communications Plan

  • Work with stakeholders from across the business and within the Partner marketing team to ensure key Partner changes and initiatives are communicated through the Partner marketing channels

  • Optimise partner communications based on previous activity results

  • Day - to - day management of the Partner blog

  • Ownership of the Partner Communications Plan schedule, managing a number of stakeholders across the business to coordinate the contact strategy

  • Analysing data and creating contact lists using Tableau / Excel

Required skills and experience
  • Minimum of 2 years marketing experience (ideally in a B2B or networked environment)

  • Demonstrating creative skills whilst still showing an analytical and data driven approach

  • Good technical understanding of Salesforce Marketing Cloud (or similar ESP)

  • Excellent communication skills, with the ability to influence others and evangelise the importance of good CRM

  • Data driven - you will be passionate about metrics and utilising test and learn to fully optimise all comms channels

  • Friendly, personable and positive – a ‘half-glass full’ person!

  • Marketing, business or other related degree (2:1 or above)

  • Experience of Tableau or advanced Excel would be an advantage

  • Ability to learn new technology quickly

  • Desire to become part of a hardworking, fun marketing team

  • Excellent attention to detail

  • Ability to work to tight deadlines, whilst still delivering high quality results

  • You should be a highly organised individual with natural relationship building abilities

  • Experience in working environments calling for cross-team collaboration and relationship building