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Technical Product Manager Just Eat

Technology

It's our job to understand and serve the Just Eat customer. Who are the people that come to Just Eat to buy their meals online? What do they need? What can we do to make their experiences better? Our Technology department is revolutionising the way people interact with food online every day by exploring new channels, such as voice-controlled ordering and virtual reality. Our team also collaborates with other internal departments to make sure our products and tech are tailor made from top insights and industry expertise.

The opportunity

JUST EAT is looking to hire an exceptional Product Manager to join the Reliability Engineering Product Development Team and help drive the evolution of our products. The online takeaway market is an evolving and competitive space and we want only the best Product Managers to help drive our vision.

The role of a Product Manager at JUST EAT is inherently cross-functional; you will work closely with engineering, design, operations, finance, marketing, and executive teams to own and lead projects from initial conception through launching to millions of customers. The products you build will influence the takeaway consumption habits of consumers all over the world!

We are looking for an experienced Product Manager who can take our products to the next level – someone who can create simple and intuitive products. Our ideal candidate is an original thinker with a highly creative mind, business acumen, a strong vision, and an instinctive sense of how consumers interact with e-commerce services.

The Product Manager at JUST EAT identifies innovative opportunities and defines solutions to meet specific, KPI driven business goals, then measures and reports on the effectiveness of those solutions.

The Product Manager works with the Technology Manager to define the strategic direction of the team, focussed on business value, as well as owning the short-term delivery roadmap.

Key responsibilities

Identify requirements - The Product Manager works directly with customers and key business stakeholders to identify and analyse opportunities to improve our products to deliver significant business value. They define initial requirements for new projects and clearly state the potential impact on operational areas of the business, as well as the business value. They write clear user stories at both low level function point & over-arching theme level, complete with acceptance criteria.

Test ideas - The Product Manager tests ideas prior to delivering them and works with UX colleagues to develop digital or paper prototypes with which to test the reactions of real users.

Responsible for backlog - The Product Manager creates and is responsible for the detailed product backlog for the next three months in line with the strategic goals and objectives of the Technology Manager and the rest of the team, and business stakeholders.

The PM maintains a clear discovery backlog of possible innovations. Works with UX designers & engineers to develop and prototype new ideas to test with users in order to refine the requirements and user experience. They define clear metrics and A/B tests to run to confirm the value of these ideas.

Deliver product increments - The Product Manager works effectively in an agile environment to deliver product increments. They plan the rollout of new features with the Programme Manager, for example by preparing communication plans and/or simple training. The Programme Manager measures and monitors product performance, and understands how to create clear, directly measurable KPIs shown in basic dashboards.

The PM works with the delivery team to ensure that the scope of the idea is well understood, and that the product increments are built in accordance with the original requirements.

Communicate - The Product Manager clearly communicates with key stakeholders at the correct level before, during and after the product development process to manage expectations and ensure that requirements are clearly understood and meet business needs.

Team player - The Product Manager fosters strong working relationships with their team, Product Coherence & Ownership Group (COG), and with people in the wider JE team, learning from them and taking a collaborative approach.

Professional development - The Product Manager will receive mentoring, coaching and support, but the ability to learn independently is also crucial. The Product Manager should follow local / global product blogs, be a member of local product groups and will also be an active member of the Product Coherence & Ownership Group (COG).

Required skills and experience
  • Excellent communication and presentation skills, whether to stakeholders at all levels in the business, to your team colleagues and to customers.

  • Demonstrated experience operating, managing, and delivering results in a consumer-facing online retail/services product management role.

  • Proven success in delivering online products and services in a high growth environment.

  • Agile product management experience.

  • Experience of deciphering business needs and converting requirements into clear, coherent specifications using user stories, acceptance criteria and any other supporting documentation.

  • Highly analytical, ideally with experience in analytics tools such as GA Premium.

  • Strong business acumen.

  • Able to manage multiple tasks and projects simultaneously, to prioritise workload effectively in a fast moving and complex environment.

  • Focus on data-driven decisions to drive business.

  • An understanding of JUST EAT's business model, drivers and practices and similar models/competitors.

  • Regularly identifies new strategic options, framing them with a business case & key hypotheses to be validated.

  • Experience of analysing the performance of existing products, managing KPIs, and identifying opportunities based on cost-benefit analysis.

  • Strong understanding of business operation, and landscape we operate in. Undertakes regular competitive analysis of similar products.

  • Frames & creates strategic product vision that can affect business direction. Also understands impact that can have to day to day business - the different between optimisation & disruptive innovation.

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