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Social Media Advisor Just Eat

Marketing

There’s more to marketing than running an advertising campaign and hoping it performs well. Building the greatest food community in the world requires a deep understanding of the people that make it up.

That’s why we like to say we’re as good a listener as we are a talker. By that we mean we communicate with our customers and restaurant partners in the same way. We stick to our brand values, and ensure each remain as excited about building the world’s greatest food community and discovering new flavours as we are.

Joining our Marketing department, one minute you could be working on a TV campaign and the next a Halloween discount offer push. It’s fast-paced, fun, creative and varied.

The opportunity

Position: Social Media Advisor

Reports to: Social Media Team Leader

Location: Borehamwood

Please note that this role is full-time: 37.5 hours per week Monday - Sunday 3-11pm (two days off during the week)

Position summary:

The Social Customer Service Team is dedicated to providing world class customer service via digital channels to our millions of consumers across the UK.

An opportunity has arisen to join the Social Customer Service Team as a Social Media Advisor. The successful individual will be the voice of Just Eat across various social media channels including Facebook, Twitter and Instagram. As a result, we are looking for individuals who are passionate about customer service, social media and possess strong written English.

Could you do this?

  • Providing real time customer service across Facebook, Twitter, Youtube and multiple Review sites.

  • Responding to comments posted on the Just Eat Facebook page.

  • Engaging social community on the Just Eat Twitter page.

  • Identifying Just Eat service related discussion on Twitter and providing an appropriate response.

  • Monitoring and posting competitions/campaigns run on Twitter.

  • Approving and replying to comments left on Just Eat YouTube videos.

  • Replying to reviews and comments left about Just Eat on Trustpilot, Reviewcentre and blogs.

  • Assisting with marketing campaigns and promotions

  • Liaising with marketing team regarding customer communications.

  • Handling all customer related queries offline via email.

Required skills and experience

Essential Skills

  • Experience within a customer service focused position.

  • Proven experience of using social media sites including Facebook and Twitter or Blog posts in a working environment.

  • Knowledge and understanding of online communities

  • Understanding of the Just Eat brand and tone of voice.

  • Fantastic consumer-oriented communication skills.

  • Excellent standard of written English

  • Great problem solving and decision making skills

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