Sales and Service Coordinator HiscoxJob ID: 6514
Employment type: Permanent - Part time
Preferred education: A Levels or equivalent
We recognise the need for greater flexibility and know how important this is to you and are happy to consider flexible working options such as:
Flexi: Core hours of 9 – 5 need to be supported for phone traffic however ad hoc hours between 8 – 6 can be considered when required. For the right candidate alternative working patterns would be considered
About Hiscox UK and Ireland
Hiscox UK & Ireland is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.
The Sales and Service Team
Based in our Colchester office, the Sales and Service team are a bunch of high spirited, hardworking individuals who are all supportive of each other and the goals of the collective team. This is a high performing, close knit team who really pull together when working with fluctuating volumes, system and process change to deliver the highest quality of service to our internal and external customers.
You will be providing high quality tactical sales and customer service solutions for both Broker and Direct business. The team works closely with various specialist insurance teams within Hiscox UK selling and servicing various products f loss of license to events insurance.
The role is fast paced and variable. You will be dealing with a variety of products, people and tasks including inbound calls volumes and email enquiries. You’ll be dealing with existing policies by making endorsements, issuing renewals and general policy administration. Your role makes a huge impact on our internal customers by enabling them to offer our customers the best products and services.
What you’ll be doing
You’ll be dealing with multiple calls with a vast range of enquiries from our customers, no two queries are the same
Liaising with internal and external parties to respond to and resolve queries within processing deadlines
On a daily basis you’ll be building rapport and trust with direct clients, Underwriters, Claims Underwriters, Brokers and third party suppliers
Actively identifying customers’ needs and providing suitable information on request
Preparing management information reports as requested using various reporting tools and methods
Managing own workflow, diary system and mailboxes
General administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring