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Production Support Administrator Just Eat

Operations

We collaborate with all areas of the business to ensure our customers have the most effortless experience possible. This means looking after customer services, ensuring basic operations run with ease and making sure logistics are executed to perfection. The Operations team need to constantly support the continued growth and global scale of Just Eat. Our meals are usually delivered within 45 minutes and in most cases less than that. Managing that responsibility on a global scale is huge and it’s our responsibility to do just that.

The opportunity

Productions Support
Department: Goup Restaurant Operations
Reports to: Productions Support Supervisor
Location: Borehamwood

Working hours: 09:00-17:00 or 10:00-18:00

The Administrator will be responsible for our Restaurant Partners’, working closely with the
Creations and Productions team. Assisting with Restaurant Creations, menu typing and
quality assurance before a Restaurant can be placed live on the Just Eat platform.
Our Team is innovative and passionate who work hard to achieve targets and ensuring every
customer truly loves their takeaway experience and our Restaurants feel they are our valued
Partners.

Key responsibilities

  • Being responsible for handling all types of menu related queries
  • Ad-hoc project work which may involve producing presentations when required
  • Quality assurance of menus
  • Managing various work streams within the team (menu@, Partner Centre)
  • Providing first line support to vendors
  • Multi skilling tasks to cover work flows
  • Providing great customer care via email or telephone ensuring a great customer experience
  • Creating logos using Photoshop
  • Supporting other Restaurant Operation teams if needed

Required skills and experience
  • Being self motivated and happy to work alone
  • Administration experience
  • Basic knowledge of Spreadsheets, Google Doc’s & slides
  • Target driven (personal and team)
  • Confident on system processes and proactive contact
  • Attention to detail
  • Confident to expressing views, opinions and sharing ideas
  • Exceptional verbal and written communication skills
  • Capable of using Photoshop (Desirable)