Portfolio Claims Underwriter HiscoxJob ID: 5766
Employment type: Permanent - Full time
Location(s): York, UK
Preferred education: Degree or equivalent
About Hiscox UK and Ireland
Hiscox UK and Ireland is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.
About the Casualty & Specialty Portfolio Claims team
The role sits within the Casualty & Specialty Portfolio Claims team and is part of the wider Claims function who are based in London, Colchester, York and Glasgow. You will be working with colleagues in these locations on a daily basis. The team are open and collaborative, highly customer focused and dedicated individuals, who all strive to deliver the very best service and go the extra mile. The claims service is at the heart of the business.
This role will give you the opportunity to handle a mixed claims portfolio of liability, professional indemnity, technology, media and contingency claims. You will be helping policyholders when things have gone wrong for them in their business, during what can be a stressful experience, trying to relieve them of that stress and resolve the problem for them so they can get on with their business. This job is always varied and never becomes routine or dull - you don’t know what each day will bring as new claims arise every day.
What you’ll be doing as a Casualty & Specialty Portfolio Claims Underwriter:
Proactively handling claims brought against our policyholders. This involves first determining policy coverage and then setting a strategy and reserves to resolve the claim.
You will work closely with our policyholders and their insurance brokers so need to have an interest and understanding of what they do. Many of our policyholders come to us direct, with no broker involved, which means you have to explain how the insurance policy works and how the claim will be resolved in simple and everyday language.
Given the technical nature of the claims you will on occasions need to instruct solicitors, barristers, loss adjustors and other experts to assist in resolving the claims. This can involve debating the issues and challenging the advice as you remain in overall control of the strategy.
At all times, the policyholder, and broker where appropriate, must be kept informed both verbally and in writing of the status of the claim and the timeline for resolution. You therefore need to have strong oral and written communication skills
Outside of pure claims handling you will be expected to assist in the continuous improvement of our Casualty & Specialty Portfolio operation in line with our Claims 2020 strategy – by identifying areas of opportunity and helping create solutions.