Policy Administrator - Spanish Speaker (6 Months) HiscoxJob ID: 6189
Employment type: Fixed Term Contract - Full Time
Preferred education: Degree or equivalent
Who are we?
Hiscox is an international specialist insurer and reinsurer. We provide market leading products and excellent service to individuals and businesses with unusual and often complicated insurance needs. A FTSE 250 company, we can trace our roots to the Lloyd’s market in 1901. We employ over 2,200 highly professional staff, have offices in 14 countries and customers all over the world.
In 2016 the Hiscox Group grew by 23.6% to £2,402.6 million gross written premium and a record profit of £354.5 million, delivering a return on equity of 23%.
We cover reinsurance and insurance risks that range from marine, terrorism, aerospace, technology, media and professional indemnity through to high value personal insurance, such as homes and contents, fine art, luxury motor, and kidnap and ransom, and are market leaders in many of our chosen areas.
PURPOSE OF THE ROLE
The Policy Administrator is responsible for the handling of tasks related to the preparation and subsequent administration of insurance policies. Main objective of role is to provide high quality administrative support to underwriters, brokers and end clients. For certain business lines/products the Policy Administrator has an Administrative Decision Making Authority based on pre-established criteria defined on an Authority Letter which can have different limits according to experience and seniority.
The work of the team follows a set process, for a variety of different administrative tasks and this will include:
Office based administration work to ensure high quality and efficient processing of administration requests with specific analysis, from a range of stakeholders including external brokers and end clients as well as internal underwriting teams. These processes include, quote preparation with predefined limits / rates / premium, as well as policy issuing, mid-term adjustments, renewals, cancellations, Pre Priced Proposals and accepting and declining of insurance risks within given guidelines;
First point of contact for brokers and clients to provide superb customer experience by answering all internal and external questions which fall within the Policy Admin scope, and determine and execute the transfer of all other questions to the relevant departments;
Accurate, timely and efficient data entry of insurance risks as per the Hiscox standards to achieve Service Excellence, as well as general administrative duties such as scanning, photocopying, profiling, issuing documentation and mailbox monitoring;
Ensuring constant superb quality output by performing regular Quality Audits;
Testing and supporting UAT as well and new administrative tools, processes and documentation;
Liaising with internal and external parties to respond to and resolve queries within processing deadlines;
Delivering exceptional service standards/KPI’s;
Supporting data cleansing and mass change processing projects;
Preparing management information reports as requested using various reporting tolls and methods;
Participating and providing support to process improvement projects;
Participating and support the implementation in continuous improvement or change project work;
Contributing to technical support and procedural best practice and support;
Providing new ideas and support the team leader and coordinator regarding execution;
Providing support to other teams to cover absences and peak workloads.