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Delivery Manager Just Eat

Data & AI

We take data from a variety of sources, clean and transform it, then share it within the business so our staff have the information they need to make smarter decisions. Data & AI is a vast area; but with an abundance of data from millions of customers, consuming millions of meals; our real passion lies in storytelling. Right down to the specific details of a restaurant partner or customer’s journey with us. This kind of information can really help us both to flourish moving forwards.

The opportunity

Position: Delivery Manager

Department: Customer

Location: London

Reporting to: Director of Delivery

The opportunity

The Customer organisation spans, Data and AI, marketing and operations and plays a pivotal role in defining and executing on programmes of work that revolutionise the way people interact with food online every day. Our team collaborates with other internal departments to make sure our products and tech are tailor-made from top insights and industry expertise. We are looking for a smart, energetic, and personable individual who is passionate about seeing things through. The role will be a blend of cross functional programme execution and in team optimisation to ensure there’s alignment and commitment to deliverables. It’s likely the role will focus predominantly in the data and marketing teams initially and will work to establish ways of working cross functionally between those teams and teams they interface with on a daily basis.

We need someone to drive and shape how customer data is used across the business, and land it in teams which can truly make a difference for our customers. Personalisation of customer experience is highly innovative and creative, and represents a great opportunity to build further value at Just Eat. However, to deliver outcomes requires significant collaboration, careful analysis, prioritisation, commercial insight and an ability to overcome various challenges. Your ability to see the big picture, influence, and drive action will be your core skills. You must be able to build strong relationships, understand and communicate clearly, adapt to change and working styles quickly. You will be comfortable working with multiple stakeholders, in a fast-paced, technology environment.

You’ll be working across departments and teams to build a coherent narrative which connects the power of our data to use cases and will be a key driver in delivering scalable, personalised and automated opportunities to the business at large.

Key responsibilities

  • Delivering against defined business goals/metrics

  • Develop implementation plans and manage their delivery

  • Manage team delivery and facilitate cadence of meetings

  • Manage risks & issues, blockers & actions

  • Build, analyse and report on team delivery metrics presenting progress and team velocity to various stakeholders

  • Elaborate and disseminate delivery communications out of the team helping to visualise and to set expectations on the teams’ ability to deliver

  • Challenge Technology and Product to ensure that we’re building the right thing the right way

  • Ensure the team is happy and has everything it needs to be effective

  • Be an involved player of the Just Eat Delivery community

  • Deliver initiatives, projects and programmes across different teams

  • Collaborate across multiple Technology departments

Required skills and experience

  • Empathy within teams and with those above and below the reporting lines

  • Confident decision maker

  • Excellent stakeholder management, senior level influencing, and communication skills

  • Great presentation skills

  • Highly organised, energetic, honest, humble and open style

  • Independent thinker, proactive, able to see the big picture, and think “one step ahead”

  • Comfortable working with ambiguity within a rapidly changing, fast paced environment

  • Past experience of end to end programme delivery

Required skills and experience

Why work for Just Eat?

Following our IPO in 2014, Just Eat is now well established as one of the most successful, innovative and high growth technology companies in Europe, with year-on-year order growth of over 50%. Just Eat is the clear global leader in the online takeaway ordering sector – processing millions of orders across the globe, with a clear #1 position in all of these.

We have achieved this by building a growing network of tens of thousands of restaurant partners and continuing to commit major investment into our technology platform, our brand and our people. Just Eat is now firmly established as one of the UK’s leading consumer brands, we are all about choice and are helping the nation ‘find your flavour' as we embark on creating the world's greatest food community.

Our people are at the heart of everything we do. They embody our values: Make Happy, Razor Sharp and Big Hearted. We truly believe it’s the people that make Just Eat the great company it is. We have an incredibly open culture. We’re about making everyone feel comfortable, sharing ideas and trying out new things.