Contact Centre Advisor Ocado
Closing date: 24 Mar 2019
Contract type: Full-time
Salary: £23,462 & fantastic benefits
Hours: 40 hours per week
Location: Hatfield (Head Office)
At Ocado we are on a journey to change the way the world shops and constantly growing, with growth comes new opportunities. We are looking for some brand new talent to join our fantastic Contact Centre in Hatfield.
As a Contact Centre Advisor you will be the voice of our business, speaking to our customers across multiple channels, we need you to deliver multi award-winning customer service to new and existing customers. We love it when our customers get a care free and personable service, which is why we will give you the freedom to be yourself.
We love it here, but if we’re honest, working for Ocado isn’t for everyone. Our business is built on inspiration, finding solutions and on delivering world-class service. Not everyone gets that. Our Contact Centre advisors are at the heart of our business, with our store-free business model, they are the only contact our customers get with us (besides the driver).
The successful candidates must have:
- Customer service experience
- Exceptional communication skills
- A high level of written and spoken English
- Confidence and productivity in pressurised environments
- Passion for helping customers
- Flexibility with shifts*
*The shifts that we offer are 7 days a week from 6:00am to 11:00pm. We need people that can fully commit to shifts between these days and times.
We will give you:
- 15% staff discount on all online orders with Ocado
- Free parking
- Discount at various local and national attractions eg: 40% Cineworld
- Private Healthcare
Our dynamic business is powered by innovative, exceptional people. Show us that you can contribute to our growth and you'll get fresh opportunities to grow along with us.
Equal Opportunity Employer
Ocado is an equal opportunities employer and as such makes every effort to ensure that all potential employers are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.