Commercial Operations Analyst AO
A Bit About UsWe’re a bunch of people who go to great lengths to make sure our customers are the happiest customers out there. We may sell everything from washing machines to PlayStations, but at our core we’re a people business. We roll up our sleeves and work together to make things happen. From logistics, recycling to our award winning IT teams, almost everything we do, we do ourselves to make sure every aspect of our customer journey is done properly. We launched in 2000 as a result of a £1 bet in a Bolton pub. 18 years later we have a 5* TrustPilot rating (after 100K reviews), expanded our business into Europe and floated on the London stock exchange, but we never lose sight of what we’re about.
More About the RoleIn the Commercial Operations team we’re obsessive about our customers and the experience they get with us. We work closely with teams from across the business to strive for the happiest customers by analysing, identifying and driving improvements to the customer journey. We’re looking for someone who’s inquisitive by nature, driven to source accurate data and is passionate about identifying and presenting the most efficient solutions, whilst having the customer’s best interests at the forefront of their mind.
Here's What You Can Expect to be DoingAnalysing large and complex data sets to identify areas of improvement and then driving these project ideas through to completion.Calculating the Retail operational impact of projects.Actively engaging with other business units to support them with customer related analysis and operational queries.Using SQL to dig into data to find new opportunities and areas in which the customer journey can be improved.
A Few Things About YouMinimum of a 2.1 degree within a relevant fieldHighly numerate and logicalAttention to detailResults driven and ambitiousSQL skills would be advantageous but not essential Relevant experience would be advantageous but not essential
Why Choose AO?At AO, our culture and our AO’way of doing things is vital to our success. We’re passionate people, determined to do whatever’s necessary to make our customers happy. The AO motto is "treat every customer like you’d expect your nan to be treated, and make decisions your mum would be proud of". To do this, we train and empower each and every AO’er to strive for better ways of doing whatever they are doing. Our AO’ers don’t just go through the motions and follow processes, it just isn’t our thing. We don’t follow trends, we set them.
Great People Deserve Great ThingsAs an AO employee you can take full advantage of our benefits package. As well as the fundamentals, like pensions and holidays, we have designed our "AO Perks" to help you out financially and make your work life a little easier.