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Claims Handler - French Speaker Hiscox

Job ID: 7203
Department: Claims
Employment type: Fixed Term Contract - Full Time
Location(s): Lisbon
Preferred education: Degree or equivalent

Job Description:

About Hiscox

Who are we?


Hiscox is an international specialist insurer and reinsurer. We provide market leading products and excellent service to individuals and businesses with unusual and often complicated insurance needs.  A FTSE 250 company, we can trace our roots to the Lloyd’s market in 1901.  We employ over 2,200 highly professional staff, have offices in 14 countries and customers all over the world.


In 2016 the Hiscox Group grew by 23.6% to £2,402.6 million gross written premium and a record profit of £354.5 million, delivering a return on equity of 23%.


We cover reinsurance and insurance risks that range from marine, terrorism, aerospace, technology, media and professional indemnity through to high value personal insurance, such as homes and contents, fine art, luxury motor, and kidnap and ransom, and are market leaders in many of our chosen areas.


We are not a mass producer of insurance policies but focus on key areas of expertise and strength.  We do business according to our core values of courage, quality, integrity, excellence and human.

The role

The main objectives of this role are to support our Volume Claims Service Claims Manager by providing an efficient, high quality claims service for High Volume Low value Claims where the Hiscox brand is central to our promise in claims handling. As a Claims Handler you will deliver a high quality service to clients and their brokers; whilst maintaining and enhancing the Hiscox reputation for its claims handling service. The role will include direct communication with the Insured and our Intermediaries, managing the relationship with policyholders, assessing the size of the claim and its potential severity. The emphasis is on providing a fast track, yet extremely customer focused, claims handling service whilst actively managing indemnities spent.


In addition to managing your own claims you will have regular contact with underwriters and brokers to understand and improve the level and quality of service.


This role is based in our European Operational Center in Lisbon that provides centralized services for our teams across Europe and will report directly to the Lisbon Volume Claims team Manager. 


The role will also need to interact and assist with the various teams across Europe.

Key responsibilities


Your key responsibilities are divided along the following core activities (these may evolve over the course of the growth of the portfolio):


Claims Management (70%)



Process, Administration and Quality of Service (30%)