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Analytics Implementation Executive AO

Department
Commercial

Location
Bolton

A Bit About Us

We’re a bunch of people who go to great lengths to make sure our customers are the happiest customers out there. We may sell everything from washing machines to PlayStations, but at our core we’re a people business. We roll up our sleeves and work together to make things happen. From logistics, recycling to our award winning IT teams, almost everything we do, we do ourselves to make sure every aspect of our customer journey is done properly. We launched in 2000 as a result of a £1 bet in a Bolton pub. 18 years later we have a 5* TrustPilot rating (after 100K reviews), expanded our business into Europe and floated on the London stock exchange, but we never lose sight of what we’re about.

More About the Role

You’ll be responsible implementing and maintaining our digital analytics and tag management solutions across AO.com. This role is pivotal to ensuring we can accurately measure and optimise our customer’s digital experience as well as driving web performance and UX initiatives. You will drive the development and adoption of measurement plans, building strong relationships with both developers and those consuming data. You’ll ensure the highest standards of data quality are maintained. Day to Day you’ll report to our Web Analytics Manager and play a key role in making Web Analytics a centre of excellence within the business.

Here's What You Can Expect to be Doing

  • Devise governance and implementation plans that ensure what we measure drives onsite conversion and optimisation.
  • Understanding user and business needs and identifying analytics implementation requirements.
  • Implement analytics tags, marketing tags and custom code using JavaScript (training available if required) within our tag management solution.
  • Work closely with our development team to maintain and improve the quality our data layer and data management implementation.
  • To ensure our web analytics implementation is complaint with EU and UK regulation, such as GDPR.
  • To maintain, optimise and expand the capabilities of our web analytics platform to drive enhanced analysis and insight.
  • Devise user governance to manage user profiles to provide the optimal level of access.
  • Work closely with the analytics team to build implementation plans
  • Support our UX and Web Optimisation teams with the correct implementation, activation and measurement of multivariate and A/B tests.
  • Support our Acquisition team with campaign tracking and integration with our bid management platform.

    A Few Things About You

  • Previous experience and deep understanding of analytics solutions (Google Analytics or Adobe Analytics) and additionally have worked tag management solutions.
  • JavaScript experience is desirable, but training can be provided if required.
  • Experience of understanding and translating user requirements into analytics outputs.
  • Strong interpersonal skills to develop strong relationships with both end users and developers alike.
  • Previous experience of solving problems and delivering solutions
  • A strong eye for detail and takes pride in quality of data and its use.
  • Importantly you’ll have a passion for learning and mastering something new, whether that’s a new feature within our analytics solution, learning JavaScript or how to implement a new marketing tag.
  • Strong commercial and business acumen critical.
  • CAN DO attitude - results focused and always proactively trying to find a better way.
  • Clear demonstration of ability to grow and work with other teams.
  • Highly driven and self-motivated with a demonstrated ability to perform well in a fast paced changing environment.
  • Exceptional attention to detail with a data driven approach to providing solutions.
  • Highly analytical and logical approach with strong decision making skills.
  • Excellent communication both written and verbal.
  • Excellent organisation and time management skills

    Why Choose AO?

    At AO, our culture and our AO’way of doing things is vital to our success. We’re passionate people, determined to do whatever’s necessary to make our customers happy. The AO motto is "treat every customer like you’d expect your nan to be treated, and make decisions your mum would be proud of". To do this, we train and empower each and every AO’er to strive for better ways of doing whatever they are doing. Our AO’ers don’t just go through the motions and follow processes, it just isn’t our thing. We don’t follow trends, we set them.

    Great People Deserve Great Things

    As an AO employee you can take full advantage of our benefits package. As well as the fundamentals, like pensions and holidays, we have designed our "AO Perks" to help you out financially and make your work life a little easier.