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Technical Writer

Hatfield, Hertfordshire, UK

“Ocado Technology, powering the future of retail through sustained disruptive technology innovation...”

Ocado Technology is the in-house technology division of over 1,000+ software developers, engineers, researchers and scientists that uses the latest in AI, robotics, cloud services, big data, and mobile technologies. We brainstorm, design, architect, innovate, experiment, build and maintain the systems that power Ocado.

In a nutshell
This is a unique opportunity for a Technical Writer to be part of Ocado Technology during an exciting phase in the company’s history.

We’re a multinational and multilingual workforce of about 1,000 people, operating in four European countries - and we’re now expanding to deliver our smart, end-to-end eCommerce and fulfilment platform, to some of the world’s largest supermarkets.

The Technical Writer is responsible for the delivery of all written content relating to the development and release of products or features for Ocado Smart Platform (OSP). Working directly with one or more development teams, the Content Strategist provides technical communication support to the team(s) and is involved in the development of new features and functionality from conception through to release.

All features we develop must have approved UI text and documentation in order for them to be released, so this role is essential in helping us continuously deploy new functionality.

While the Technical Writer works directly with a development team, they are a member of a wider Technical Communications unit which collectively provides the support, guidance and education needed to perform the role.

How you’ll spend your days

We’re looking for someone who has strong technical writing experience and is a content enthusiast - who knows the impact well-written content can have, and also who is looking to explore new ways of enhancing the experience of learning to use, and using, the software with new and emerging approaches.

We would like to hear from you if you have:

Bonus points if you have experience:

What we can offer you

Within our flexible work environment we can offer technically stretching work, a competitive salary and share schemes. Benefits include a generous pension scheme, interest-free season ticket loan, free shuttle bus from Hatfield train station and, of course, healthy Ocado staff discounts (and free delivery) across our Webshops including Groceries and Fetch.

We also have monthly technology division socials, sports clubs such as badminton, running and table tennis (and much more), not to mention the Ocado Technology Academy for a packed schedule of courses, conferences and events such as discussion sessions, conference briefs and external guest speakers.

Click to find out more about working at Ocado Technology.


Please note that due to the high volume of applications we will be in contact with shortlisted candidates only. If you have not heard from us within 4 weeks, please assume your application has been unsuccessful on this occasion.

Due to the energising nature of Ocado's business, our vacancy close dates may be subject to change. Ocado is an equal opportunity employer.

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